Please see the shipping transit estimate information table below.⁣⁣ All orders are packed and shipped from Malmö, Sweden from Monday to Friday (Couriers do not pick up packages on weekends). ⁣
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All orders are packed by our third-party logistics partner called "Postpac" in Malmö, Sweden. Their daily cut-off time is 15:00 CET - website orders placed before this time are usually packed the same day. ⁣
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Couriers such as FedEx, UPS, Budbee, DHL etc. usually pick up packages from the Malmö warehouse once per day by truck (Mondays-Fridays). The couriers then take the packages to the closest sorting terminal where they get scanned.

⁣Here is the full process

1. Order made by customer
2. Order packed by our 3PL during weekdays (first in first out)
3. Packages sorted per transporter inside the warehouse
4. Transport company picks up the packages (they come once per day)
5. Transport company takes your package to the closet terminal where it is first scanned
6. Package is in transit
7. Package is delivered

You will receive a shipping confirmation once the order has been processed. There you will find your tracking link (for orders with UPS, Bring, FedEx, DHL, PostNord). Please allow 36 hours for the tracking link to update.

If you have ordered with Budbee box or home delivery, please download the free Budbee app to track your order and to receive updates.

Our primary transporter partner is Budbee (now also known as Instabee) and we offer both box pickup and home delivery. We recommend downloading their free app for the smoothest experience to track your order.

Budbee Box locations⁣
Budbee App Download (Apple)⁣
Budbee App Download (Google Play

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Budbee works through your SMS telephone number, and it has to be a valid number for the country you are ordering to. For example, if you are in Sweden, you need a valid Swedish number beginning with +467...⁣
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If you have ordered via Budbee before, the notifications about delivery will be sent via the free Budbee App. If you have never ordered via Budbee before, then you will receive an SMS with the tracking link.⁣
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Please note: if your SMS number is incorrect or invalid (not a phone number from the following countries (SE +46, FI +358, BE +32, DK +45, NL +31) then you will not receive any notifications on your delivery and the order will be returned back to us.⁣

We ship to Norway using Bring/Postens Pick Up Point Service.⁣
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Since we have registered with the Norwegian Tax Administration (in their VOEC scheme), our prices include VAT for Norwegian customers. Norwegian customers will not need to pay VAT when receiving their items. Please contact us via our contact page if any issues arise and we will solve them together. For orders below 3000 NOK there should be no import duty charged by Norwegian customs.

Ninepine covers import duties and admin fees for orders to the US, UK and Switzerland.

Our primary carry is FedEx.

Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

Orders to Australia that are below AUD 1000 are exempt from GST, import duty and admin fees. Please contact us if there are any issues.

Please note, that original shipping costs are non refundable and return postage fees apply (albeit discounted below real costs). Please see our return postage prices here.

We want every Ninepine customer to enjoy a smooth, hassle‑free shopping experience, no matter where they live. Although we ship all orders from within the EU and work closely with our shipping partners to minimise customs‑related friction, we’re not yet able to cover customs and import fees in every non‑EU country.

Expanding this coverage often requires local company registrations and significant legal processes, but we’re actively working on it and prioritising countries based on demand.

If you are ordering from outside the EU, please be prepared to pay your country’s VAT, customs duties, and any applicable handling or import fees. These charges are set by your local authorities and vary by country.

Returns & Customs

• Original shipping costs are non‑refundable.
• Return postage fees apply (we subsidise these, so they are lower than the actual cost).
• Customs duties and import VAT are assessed at the moment your order enters your country. This means they must still be paid even if the order is returned, as the import technically occurred. Returning the item does not cancel or refund government‑issued charges.

You can view our return postage prices here.

Due to our current contracts with couriers, we cannot deliver to PO boxes, packing stations and Military base addresses. E.g. majority of couriers such a DHL/UPS cannot deliver to PO boxes.

We do not get notified when orders are returned by the carrier back to us due to non-collection or incorrect/incomplete delivery addresses. ⁣
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If this has happened to your order, please get in touch via email at help@ninepine.com and one of our team can help get this resolved.